Edit: If you are in a desperate situation, or getting rejected multiple days, please call your State Assemblymember. Staffers in the Legislature have access to additional resources and can help you get the assistance you need from EDD.
The California EDD Paid Family Leave phone tree is like a choose your own adventure book, where almost every option leaves you with no option to contact a human. This can be frustrating. But you can reach a human if you know the right buttons to press!
Here is how to reach a human:
Call the EDD Paid Family Leave number at 877-238-4373.
Press '1' for "benefit information."
Follow the prompts to enter your SSN, zip code, date of birth, and weekly benefit amount.
The computer will read you an automated list of information about your claim.
The computer will then read a list of prompts. Wait!! After the computer asks if you want to go back to the main menu it will say "press 0 to speak to a human." Press 0 and then wait and you should get a human!
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